Shipping and Returns
PVC PAPI MAINTAINS FULL OWNERSHIP OF THE PRODUCTS UNTIL FULL PAYMENT HAS BEEN OBTAINED
If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method.
ALL PACKAGES ARE SENT WITH ISRAEL POST FROM OUR STUDIO IN TEL AVIV, ISRAEL. YOUR ORDER WILL BE SENT WITHIN ONE WEEK AFTER IT HAS BEEN PLACED UNLESS NOTIFIED BY PVC PAPI.
The normal delivery time from the moment the package has left our studio is:
14-21 days after order for international through ISRAEL POST, and 7 days for local shipping.
Local shipping: 10USD
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. With that being said, our raw material often times comes with minor nicks and scratches, and we accept all its small imperfections, but make sure that the final product is of the highest quality.
If you still feel that the product is damaged, send us a quality photo and we will be more than happy to replace the product.
If you are not completely unsatisfied with your product, simply return the unused product(s) in its original unbroken packaging within 10 days of receipt for a refund.
When we receive the product, we will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself.
The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
HOW TO RETURN A PRODUCT
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund.
Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.
OUR RETURN ADDRESS IS:
Aharonovitz 5, apt. 2
Tel aviv, Israel
Once we have received the returned products, we will inspect them and process the refund within 48 hours.
CUSTOM OR IMPORT DUTIES
If your delivery country charges customs or import duties - these will be charges once the package reaches the destination country. You will have to pay these charges. Unfortunately we have no control over the charges and cannot inform you what they will be. Customs policies vary widely from country to country – so if you have any questions regarding this, please contact your local customs office for further information.